Home » Android » Google Play “No Connection – Retry” Problem [Fix]

Google Play “No Connection – Retry” Problem [Fix]

Google Play No Connection Retry Error

There often comes a time when you are tinkering with the latest Android apps and suddenly Google Play market pops up annoying “No Connection, Retry” error message even though your WiFi/3G/LTE connection is working smoothly and all the other internet apps are running fine. When I first experienced this problem, I had no clue what made all Google Play services including Gmail, Play Movies, Music, Magazines stop working. I tried to use different WiFi connection, VPN’s, changed DNS servers, restarted my Android phone but still no avail. Then finally, after hours of struggle I came up with solution which one would have never thought of.

How to fix Play Store “No Connection, Retry” Error

Here’s a list of common solutions to this problem, do these steps until the error message disappears.

1. Fix Date and Time Settings

It works 80 percent of the time. Google Play Services sync with their master servers to send and receive data, to do this your device time and date should be correctly set. I used to change time settings to cheat extra lives on Candy Crash Saga and later that turned out to be the main culprit behind connection error issue.

Date and Time Settings Android

  • Go to Settings > Date & Time
  • Check Automatic date & time
  • Or alternatively, you can set time by yourself, just make sure it is correct.

2. Clear Google Play Store App Cache

Android OS keeps cache of Google Play Store items in order to quickly serve content to users and to save bandwidth at same time. Sometimes it causes issues and could be one of the reasons behind connection error. It is wise to clear cache and restart the Play Store. By doing this, not only it will resolve the issue but it will also serve you recent/fresh apps for download and purchase

Clear Data Google Play Store App

  • Go to Settings > Apps
  • Swipe right to ALL
  • Scroll down and tap Google Play Store
  • Press Clear Data button and tap OK

3. Change or Re-login your Google Account

If you previously changed the security settings or password of your Google account. You need to update the account settings on your Android device. Also, you can switch to other account.

Remove Google Account in Android

  • Go to Settings > Accounts > Google
  • Tap your primary Google account
  • Open options from right top corner, click remove account.
  • Now open Play Store, it will ask you to login your Google account again.

4. Uninstall Updates

Sometimes Google Play Store updates automatically and makes changes without user permission. If the above mentioned steps don’t help you, use the “uninstall updates” option of Play Store app, it will revert to previous version and may also fix the problem.

  • Go to Google Play App settings (refer to Step #2)
  • Press Uninstall Updates

5. Remove any proxy or VPN software

Remove any existing proxy or VPN services and connect directly to the internet before accessing Play Store.

Wireless and Network Settings in Android

  • Go to Wireless & Network, modify your WiFi settings, go to advanced options and remove any proxy servers.
  • Disconnect any VPN connection or apps you have running in background.

6. Delete hosts file

For advanced users only. If you rooted your Android device, do the following.

  • Open File Manager App.
  • Browse to root/system/etc.
  • Delete hosts.txt file

7. Factory Reset your Phone/Tablet

This comes as a last resort. If anything mentioned above does not work. It’s time to do a full factory reset to your phone. It will clear everything and put your device in its original condition. Make sure you back-up your contacts and files before you perform a reset, else you will lose everything.

Factory Reset Android KitKat

  • Go to Settings > Backup & reset
  • Click Factory Data Reset

If the all the solutions don’t help, please contact your ISP if they are blocking Google IP addresses. You may also want to visit the service center of your Android phone/tablet manufacturer. If you have any tips related to this issue, post a comment.

151 comments

  1. After updating to CM10.2 I had a lot of trouble with Google account sync and apps. Found out I had to update GAPPS …. which worked fine until an update for Google Music came out and it wouldn’t update.
    In ‘Manage Apps’ Stopping Google Play and clearing the cache solved the issue.
    Thank you for the trouble shooting guide :)

  2. NAVEED AKHTAR SIYAL

    ASSALAM O ALAIKUM… i am very happy that you helped me in this artical, i learn from seven step of formating my whole date i.e reseting….i was searching many blogs and posts but today i find solution to this problem in your artical , i again would like to pay thanks for your works …….keep it up…pakistani485 at yahoo dot com

  3. BAM!!
    You fixed my Google Play Store “No Connection, Retry” Problem – Immediately!!
    Worked like a charm, very nice. Thanks for your help!

  4. Wow…… u just solved my problem so easily.l simply changed the date and time and lo its working.l have been through various solutions for the past two days.none showed this one…thanks a lot

  5. Deleting the hosts file solve my problem.
    Thanks.

  6. success.
    step 1 to 6.
    solved my android.

    thank’s.

  7. Elaborate more on removal of VPNS. I downloaded droidvpn and after rooting my fone and connecting the VPN it started giving me problems

  8. step1 worked, thanks

  9. thanks worked

  10. Thnx thnx thnx my bro you r grate my play store is running thx

  11. Thank you very much for your guide. It solved my problem. :)

  12. Step 6 solve my problem, thank you! :-)

  13. MAAAAAAN Step 6 finally helped me out of that f*king playstoreless hell haha 😀 Thank you so much <3

  14. Hi and thanks! The date was somehow set to 2000. All good now.

  15. Mazhar Javed Bhatti

    when I tried to download any new app, there was an error message “no connection” we did factory data reset and enjoying all apps comfortably and now every app takes two to three minutes in downloading. Thanks for assistance whoever is concerned.

  16. step 6 delete host file.
    works for me, because I use lucky patcher’s ad block thaks a lot keep it up.. .

  17. thanks for help,mine problem was with the. Server settings.thnx

  18. Awesome … thanks uh i was dead….. i uninstalled the updates and et voila!!

  19. Sir really very thnkx, the 1st step worked very well, u have solved a big problem of mine, Thnkx again sir

  20. Melissa Wagers-Pennington

    I am so glad I found this very simple and informing site I have been looking online trying to solve the no connection problem to no avail and literally 1 min on this site my question is answered LOL Thank you!! My child switched the date on my phone for a game cheat who knew it would create all this drama! Thanks again!

  21. it started when i reset my fon i tried 1 to 7 steps except of 6th bcz it required to root the fon which i dont know how but i tried everything els reset my fon many time delet the cache of play store uninstall updates deletd my google account reset my date and time every thing is working on fone with my wifi accept of google play store google account Google+ oooo plz help me out guysssss plzzzzzz :(

  22. Or download new play store replacing factory version..

  23. great work.

  24. Yeah I also had the same problem. My baby boy changed the date time of my smart phone and I did not bother at it and tried many times. I did not connect to Facebook and google play store. After reading this article I saw the date of my smart phone and then laughed at myself.. :)

    Thanks btw. some times it happens.

  25. thanks man
    i just tries del hosts.txt
    it worked for me till now

  26. step1,… datantime change…just worked…feeling happy

  27. tnx alot :) it help me to fix that problem :)
    just keep it up

  28. it help me to fix that problem :)
    just keep it up

  29. guys non of it has worked im tyina find host.txt where iz it in file manage

  30. Thank you!! :)

  31. 1st thing is to check for latest version of gapps. i used gapps 4.4.2 on my 4.4 as an update, worked perfectly

  32. unfortunately .i ve tried every thing with my new tablet .it has been 1 week when i purchase it.i searched in web if i can make root but i found that it damage camera and screen .what should i do ???please save me because i m going banana.

  33. you know what?? thanks much man.. hehehe… it really helped me…God Bless

  34. thanks yaar deleting host really worked

  35. Allison Owaynat

    I tried everything for hours and it was #3 that solved it for me! I just logged out of the google account under the settings, added the account again and everything was fixed. Thank you!!

  36. Step 3 worked for my Google nexus 7 2012 rooted, running 4.4.2

  37. if i delete hosts.text file then ..my mobile having any trouble in my mobile ‘coz it is rooted.or any defect on rooted devices

  38. Thanks! Step1 solved the issue

  39. Excellent help!!

  40. I have been facing this problem for couple of days now….except factory reset i have tried everything possible….and since my phone is not rooted…no question of deleting host files…m waiting for android update for my MOTO G….android 4.4.3 is to be released soon….i m betting on it let c

  41. At last I am happy that I am not the only one, but all these methods I have tried but couldn’t find any solution to these login issues.
    I guess finally I should approach to service center.

  42. Thank you very much. My hosts file was the culprit but deleting it solved my problems.

  43. Thanks a lot for your help. I’m be able to Use playstore service. …..

  44. FROM XDA:

    Originally Posted by Ronny927 View Post
    **ROOT IS REQUIRED!**

    Here is a short fix for the No Connection Error on play store. It may not work on all devices.

    1. Download Total Commander from Play Store.
    2. Install it in your Device.
    3. Open Total Commander and goto Root of System. (/ )
    4. Open the etc folder.
    5. Find the file named “hosts”, and hold it for 3 seconds. Choose edit file, and choose Total Commander Text Editor if prompted.
    6. Add —> ” # ” <— before 2nd line like this " #74.125.93.113 android.clients.google.com "
    7. Save the file.
    8. Reboot your device
    9. Add Google Account
    10. Done!

  45. #4 worked for note 3 after I rooted my phone I lost playstore connection over wifi but not for 4g. I deleted all updates to playstore and now works great

  46. THANK YOU This problem has been blocking any of my notifications from showing also. and THE SECOND the “hosts.txt” file was gone it was all smoooooooooooooooooth sailing :-) thanks again

  47. Had the same problem.for.months. was about to throw this phone down the toilet but before that I stopped freedom and it worked fine

  48. yeah. making time right is the only ways to solve no connection errors. Thanks to all.

  49. #6 worked! Thanks for saving me from another 6 hours of frustration!

  50. it works thank you

  51. Thank you very much
    It works…

  52. I cant figure out how two to delete the files on step 6.
    someone help plz.

    also does factory reset get rid of jailbreak

  53. my phone is rooted sony xperia s. i have deleted some system apps which runs my google play store like google play books , google play movie. and i m facing problem to run google play store like no connection. pls help me

  54. Thanks.
    It worked for me.

  55. My play store keep say no connection

  56. I have an android ZTE Majesty and I have gone through everything for troubleshooting the problem I have tried everything date &time backup and reset clearing out cache I mean everything to where even having the phone completely re programmed and that didn’t even work.So If there is anyone out thete that can help me I wld really and truly appreciate the help
    Many thanks
    KorieJFish

  57. it’s work , thanks,,,,

  58. Arturo Guajardo

    I’m trying to buy a Nextbook premium 8in. Cover for my tablet. Well something went wrong in entering my inflow. That I needed to install it again & again I went to the play store and mourning. I called your office , talked with a nice rep. We tryed defrient, things with no result. He said to keep trying,. I did. Nada.. so now it’s your turn .Can you please help me scropion123 < it works then it does not.. I had $25 in it. Still there HELP.

  59. I hooked it up was watching it for about three hours and all of a sudden it went away what is wrong what can I do thank you

  60. Coolpad cuatro II

    Still i restsrted muy phone. Master reset un rooted and still nothing….

  61. Thank you, thank you, thank you. Worked like a charm!

  62. sir i am rooted my samsung galaxy star gt s5280 they rooted but play stor not open i am restore my phone now i am login in play store they say canot establish a reliablee connection to the server but my internet work on all browsers help me please

  63. thanks it work

  64. thank you vry much sir bcoz of step 3 my playstore started working again…. THANKS

  65. it works! thankyouu so muchh

  66. Ohhh. Thank u sooo soo much. Its really help full 4 us.

  67. Am having issues connecting with my google server on my samsung galaxy s. I can not access both my google play and gmail. Pls wat can I do?

  68. Nexus 5 not rooted. Tried everything except full reset. Didn’t work. I can go to gmail in the phone’s browser with no problem – play store too. But not use the apps. In addition the chromecast app can’t see the device on my network, nor can the YouTube app, but Netflix etc can cast with no problem from the phone and all apps work on my wife’s Huawei Ascend P6 and our ipad2. I think google need to get some software engineers who know what they’re doing. If google apps don’t work on google’s flagship phone something is badly wrong. Judging by the length of time this problem has been around, it looks like they don’t care either. Sad.

  69. it works..tqvm…

  70. My phone/android=xiaomi mi3 wcdma/MIUI
    Problem=google play works intermittent, between few different wifi-router/phone own’s data plan
    Tried everything mentioned including following:
    #1 flash ROM, tried developer, eu multi-lang edition
    #2 rooted, delete /system/etc/hosts
    #3 phone/isp setting APN
    #4 various different play.store-version-xxx.apk
    Nothing workings, stuck for days here. At the end, out of pure coincidence I found the culprit happens to be my router where some evil doers changed DNS setting.
    If you find yourself cannot browse google/facebook and/or being prompt to install fake flash player, start looking on your router’s DNS setting. And this is not dns poisoning case…

  71. Thank you so much. It was the date & time. I’d removed the battery for something earlier & it must’ve dislodged the time setting.

  72. Thank youu…Nw my google play is working pretty well

  73. i have a problem with ma play store i can’t access without a code a redeem icon pops too. i have no card on the first place to put the code.every time i try to access a no connection appears and when a tap retry nothing changes.what should i do?

  74. Hello world , i try all the ways but no one fix this problem , the #6 will help you , i delete host file and play store work again , you most be rooted for that , thanks to author for tip

  75. Ben hadj ali med

    have two pc; one toshiba with windows 7 is ok , but with my other ps , dell vostro, google is stopped running from about one month and access only via aol or mozilla , cannot fix this to access my google chrome plus

  76. Hi
    I play a little silly game farmville 2 mobile
    Changed phone day to cheat and now i have 10 days in advance..i can’t set real date cause ill mess up everything
    Pls need help
    Do you think that clearing google play data will solve the problem ? I’m afraid to not loose all game progress…I’m lvl 37
    Toy so much

  77. worked in the first place. thanks

  78. Thanks for the solutions, works for me..

  79. Thank you!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  80. install latest ver of Playstore 4.8.20 and Google Play Services 4.4.52 apk’s. I used Airdroid. I had to free up space but it works.

  81. I have a HTC Incredible S, rooted. Nothing has worked for me, so I did a “format system” from the recovery menu and worked perfectly; At least I did a backup before 😉

  82. Someone olease give this guy a Medal :)

  83. After I rooted my Android tablet, it worked faster removing the bloatware, although would start giving me proxy server errors, won’t connect, after I loaded a number of applications, especially the Play Store. I’d have to reboot to get a connection again.

    Anyway, your suggestion to Clear the cache of the Play Store app did it for me. Now I can open any # of applications and not get the connection/proxy problems. (I’m not on a proxy.) Thank you.

  84. host file solution worked for me. thanks a lot.

  85. I was having this error on all my devices and I tried every thing even the factory reset what worket for me was

    INSTALL HOTSPOT SHIELD VPN TRY OPENING PLAY STORE WITH IT IT MIGHT OR MIGHT NOT START BUT AFTER ATTEMPTING TO OPEN PLAY STORE SWITCH OFF YOU DEVICE AND POWER ON IMMEDIATELY AND OPEN PLAY STORE IT WILL WORK SMOOTH AS BUTTER

  86. Uninstalling the updates worked for me. Thank God the error message is gone finally.

  87. shaheryar Hassan

    Try resetting your wifi device. It worked for me. :) I tried every step written here but didn’t work, but resetting the wifi device or router worked.

    Cheers

  88. thank uuuuu sooo much man

    AT LAST

    it worked for me …………………….

  89. I don’t works I do all the things accept of factory reset what can I do I don’t want to reset my phone please help ….:P

  90. step 6 works for me. …..very useful post..

  91. Thanks, the step 3 worked for me too… was about to go nuts.

  92. thanks its working now

  93. Garrie manguerra

    factory reset resolve my problem thank you.

  94. Deleting Host file solved my problem..
    Delete hosts file

    For advanced users only. If you rooted your Android device, do the following.
    Open File Manager App.
    Browse to root/system/etc.
    Delete hosts.txt file

  95. its working date and time .

  96. exactly……deleting hosts file helps. peoples havin same prob n if ur rooted, try deleting hosts file 1st, n if still error continues dan try de other above mentioned tricks

  97. as soon as i read the first step i looked at my phone …and BAAAmmm..i realized my phone was decde behind me ….thnx your tips always work:-)

  98. deleting host files has fixed my problem ..i m so thankful to the one who posted this

  99. That’s why Titanium Back Up app is so important.

    Just restore Google Play, Services, etc and everything is back to normal.

  100. I tried everything on this page. What finally worked was rebooting my router. I should have thought of that sooner since I had two tablets that were having the same problem with google servers. I even did a factory reset on one of the tablets…live and learn.

  101. Thank You very much…..it really worked on my phone…

  102. Yes it s work. I did fact reset my len tab 3300-gv. Thanks

  103. Hello. Thanks for all those solutions. But I already try them all but with no results. What I’ve got to do now? Please

  104. Thanks bro… Now I can brows.

  105. thank you vey much.the solution 5 work for me

  106. Sorry it wont work, any other option plz write. i have tried all process except factory reset.

  107. I did that but no luck. For me the solution is changing router MTU from 1500 to 1400

  108. Deleted hosts file and it fixed no connection issue

  109. Thank you so much . it worked for me !
    Thanks a ton

  110. Did not work on lg gpad 8.3

  111. This really helped. I just cleared my cache. And it work. Thanks

  112. Deleting the host file helped

  113. Thnks alot clearin cache worked play store up and running

  114. Thanks man you gave me a realive the 1st solution helped but i dint change th time before the prob i apreciate you

  115. Trio tablet user

    I googled the problem before spending a lot of time trying to fix it myself, and you saved me HOURS of frustration. Simply setting the time correctly fixed my issue immediately. I would never have thought to do that. THANK YOU!

  116. I tried and checked if the above things were set on my phone. But it was alright and I had to think about another solution and this one really helped apart from all of the above :

    I went into my location settings and found that my google location service was turned off. I checked the box and opened playstore again and here to the grace of Almighty, i was successful :) hope this one helps those for whom the above tips didnt work . Happy downloading!

  117. Love You Bro. You are great .
    I Had this problem with my samsung S2 since I bought it and i tries every thing but after using your method I was able to get my google account linked with all apps and my playstore started working.
    Thanks a LOT

    Love You

  118. The factory reset worked for me. I tried everything else mentioned and this did it! Thank you! I was lost without my games :)

  119. Thanks just did the first 4 steps and Google play worked for me once again

  120. Thanks a lot … couldn’t figure it out ,happened to me on a MIUI rom .tried everything to fix .Changed Roms and it happened again ,Tried everything on this list .Then i tried clearing hosts.txt which worked perfectly :) Thanks Again!!

  121. I have rooted my Micromax A075. So after rooting my Play store isn’t working. I tried all the above mentioned stuff but it’s not working. Any more solutions plz

  122. Root your phone, install file explorer, go to system/etc/hosts open with text editor and simply add ‘#’ before second line.

  123. Thank you so much, works like a bullet.

  124. Enable IGMP on your wifi router.
    It worked for me.

  125. Thanks. It worked after commenting the IP address in host file

  126. thanks for posting this, issue solved! You’re the best!

  127. Great! Removing and reinstalling my Google account works. However, this fix only works temporarily. I have to do this almost every time I want to download something from the Play Store. Very annoying. Anyone knows a more sustainable solution?

    Thanks!!

  128. So guyz today ill tell u how to solve connection problem with playstore
    ROOT NNEEDED
    step1:first download root explorer into your phone
    Step2:open it
    Step 3:go to ATC option
    Step4:search for host file
    Step5:after that delete file host

    Hope so u will try this
    This is working sseriouslyNO BACKUP NEEDED

  129. I can’t delete the hosts file because the file system id read-only, what should I do then?

  130. sherwin john pasco

    man your a life saver thank you very much..

    the time reseting did the work..thank you

  131. Hi,
    Thankyou very very much… I just got this andriod tv device MINIX x7 and was facing the same issue and I didn’t realize that I was using the device somewhere in the past. Changed the date and wala.
    Thankyou sir,

  132. Thanks,
    option 7 worked for me.

  133. Clearing my cache and uninstalling updates is what ruined my Google Store in the first place, I think I also might have cleared Google Play Sevices (Whoops!) Thanks for the help but it didn’t work

  134. Unfortunately non of these worked with my LG E450. :(

  135. thank you so much.step 6 worked for me

  136. I tried it all After reseting my device i am not able to re sign in on my previous google account…Please help It says “cant recieve a reliable network” after it redirects to the wifi menu. I also tried wifi but it repeats the same….. Please Please Help..

  137. Thank you! Very helpful tips!

  138. Unfortunately none of the solutions work. I cannot use Google Play Store anymore, it never connects. Also I have problem with sending emails and posting pictures in Facebook and Instagram (none of this was working, I could see my feed, but never could post or send anything). What could it be? Will I have to root my cell phone?

  139. In my router I set as firts DNS 8.8.8.8 and second 8.8.4.4 Then it wordks again. Strange that it always worked before and sudently it stops.. now with these dns nrumbers (google) it works again.

  140. I tryed evrithing exept the last step cause it says you loose evry thing you did in the past

  141. If you connected over WiFi check your WiFi proxy settings, ensure it is set as none unless you have intentionaly set a proxy
    Go to WiFi settings long press your WiFi connection
    then press modify connection
    show advanced options
    proxy = none

  142. Wow!!
    It worked when I jst changed the time and date The WiFi connection turned in to blue color
    Thank u so much….!

  143. thanks , such an easy solution….saved me so much grief from my kids ….wont be hearing “papa, not working!” anymore ….nice one

  144. Thanks a ton! The deleting hosts.txt file worked wonders. It saved the effort of reinstalling all apps which would have become necessary with a hard reset.
    The app which came in handy for deleting the hosts.txt file is ES Explorer.

  145. Never thanked anyone before but ur suggestion delete hosts worked for me thank you very much

  146. Heartly thanks to author

    I had to delete host file in order to get it working

  147. Brother i cant sign up the play store, it says username not available. pls what next will i do

  148. thanks a lot my problem solved with the help of your artical once again thank you very much

  149. Thanks!! This is Great!

  150. i install root explorer tick root explorer check box

    and open etc folder

    again open host folder in text editor

    finally add # symbol before last ipaddress in that file
    save and come to main screen
    switch off then switch on
    all clear

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